Case Study:
Custom LMS Development for the Banking Industry
Stable Team
Ongoing feature development with a stable 4-developer team since 2019.
Accurate Delivery, Every Time
Consistently met timelines with improving estimate precision.
Fast Response to Ad-Hoc Needs
Handled .NET/C++ tasks on demand with quick turnaround.
Client Overview
Our client is a U.S.-based enterprise that provides a comprehensive talent and learning management system (LMS) specifically designed for the banking sector. Their platform supports financial institutions in workforce development, compliance training, and performance management through a suite of robust tools.
The client operates with in-house development teams distributed across the UK, Hong Kong, and Southeast Asia, responsible for maintaining and evolving the core product.
Requirements
While internal teams focus on the core platform, the client regularly receives custom feature requests from their end users—primarily banks and financial institutions. To address these demands without overburdening internal resources, they needed a reliable external development partner.
In 2019, the client engaged Shinetech to deliver a bespoke feature for one of their banking clients. However, the collaboration was paused after six months due to the global onset of COVID-19. In 2022, they resumed the partnership under a fixed-quote engagement model, assigning a consistent four-person development team from Shinetech.
Collaboration Approach
The key contact person on the client side is a domain-savvy Product Manager with a solid grasp of software development. He communicates directly with our Lead Developer, typically sharing business requirements via PDF documents for each customization.
Our internal process includes:
- Reviewing requirements in team discussions
- Designing the technical solution
- Estimating hours required based on scope
Strict Compliance with Code & Review Protocols
Tasks range from small enhancements (a few dozen hours) to full-feature implementations requiring up to 900 hours. The client maintains high expectations for code quality and compliance with internal standards, and we adapt our development process accordingly—following their review protocols and coding guidelines.
Stable Team, Deep Domain Expertise
The core team of four developers has remained stable throughout the engagement, allowing us to build domain expertise, streamline collaboration, and reduce ramp-up time for each new task.
Flexible Support Beyond the Core Scope
Additionally, other business managers occasionally reach out directly for ad-hoc work related to internal systems—often involving .NET or C++—which we handle swiftly on a task-by-task basis.
Technologies Used
- Frontend:
jQuery, jQuery UI, Moment.js, AJAX - Templating (Server-Side Rendering):
Apache ECS (1.4.2), Velocity (1.5.0), Thymeleaf - Backend:
Java, Spring MVC (Servlet-based) - Database / Persistence Layer:
Oracle, MS SQL Server, MySQL
The Results
Over the past three years, we’ve successfully delivered every customization request, consistently meeting the client’s technical and functional expectations. As our understanding of the platform and domain has deepened, our time estimates have become increasingly accurate, resulting in smoother project delivery and greater client trust.
The continuity of our dedicated development team has been a key factor in this success—ensuring strong communication, deep technical familiarity, and long-term productivity.
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