Fix existing software
Investigate bugs, performance problems and unexpected application behaviour.
On-Demand Software Engineering Without a Full-Time Developer
Have the same engineer handle software changes, integrations, automation and technical issues as they arise.
550+In-house engineers
25+Years building software
2Sydney & Melbourne offices
When No One Clearly Owns the Software Problem
Business systems often involve multiple platforms, vendors and integrations. When something needs changing — or something stops working — it may not be obvious who should take responsibility.
You may need help when:
- A business system needs a small change or adjustment
- Two systems need a new or repaired integration
- An API, scheduled job or automated workflow stops working
- A manual process could be automated
- A report, workflow or internal tool needs improving
- A SaaS platform needs a small custom extension
- A technical issue crosses several systems or vendors
- Small software needs keep appearing, but not enough to justify a full-time engineer
Start with the problem in front of you
You do not need a large project or a full-time developer to start working with us.
Connect your systems
Build or repair integrations between CRM, ERP, accounting platforms, SaaS applications and internal systems.
Automate business processes
Use APIs, Power Platform, AI or custom software to reduce repetitive work.
Improve existing applications
Add features, workflows, reports and functionality as your business changes.
Take over existing software
Continue software where the original developer is unavailable or no longer the right fit.
Solve cross-system problems
Investigate technical issues that fall between your IT provider, SaaS vendors and existing software.
Not IT support. Not a full-time developer.
Different technical needs call for different types of support.
IT support / MSP
Best for:
- Computers and devices
- Networks and Wi-Fi
- Microsoft 365
- User accounts
- Backups and infrastructure
Dedicated software engineer
Best when:
- You have a steady development backlog
- You need substantial ongoing engineering capacity
- One engineer or team can work consistently on your software
Ongoing software engineering support
Best when:
- Software needs arise throughout the year
- Different systems and technologies are involved
- Your workload does not justify a full-time developer
- Your IT provider does not handle software development
- You want someone who already understands your systems when the next issue appears
What you get from an ongoing relationship
One Consistent Engineer for Your Ongoing Technical Needs
Instead of finding a new supplier every time something changes, work with the same engineer who gets to know your systems, business processes and technical environment over time.
As that knowledge grows, your engineer becomes familiar with:
- Your business processes
- Existing applications
- System integrations
- Technical dependencies
- Previous decisions
- Recurring issues
- Future priorities
That means less time explaining your systems from scratch, and faster progress when the next issue or requirement comes up.
How it works
- 01
Tell us what you need help with
Start with a current software, integration, automation or application problem.
- 02
We identify the right approach
We review the issue, determine the skills required and agree on the most practical way forward.
- 03
Our engineers solve the immediate need
Work is delivered on a Time & Materials basis, with visibility into the engineering effort involved.
- 04
Continue when new needs arise
If more work appears later, continue with engineers who already understand your systems and business context.
Why Shinetech
550+ in-house software engineers
Access broader technical capability without hiring multiple specialists yourself.
Direct engineer communication
Work directly with the engineers handling your software and technical issues.
Engineering continuity
Keep technical knowledge within the engagement instead of repeatedly starting again with new suppliers.
Flexible T&M engagement
Use engineering time according to actual needs rather than forcing every requirement into a fixed-scope project.
Wider technical expertise
Software development, integrations, APIs, cloud, AI, Power Platform, databases and legacy applications are supported by one engineering organisation.
IP & security protection
NDA, contractual IP ownership, controlled access and established information-security processes.
Questions before we start
- What if we’re not sure what type of engineer we need?
No. Explain the problem, the systems involved and what you want to achieve. We can help determine the appropriate technical expertise.
- Is this the same as hiring a dedicated software engineer?
No. A dedicated engineer is better suited to a steady development workload. This service is for businesses whose technical needs arise at different times and may require different expertise.
- Can you work alongside our existing IT provider?
Yes. Your IT provider can continue managing infrastructure, devices and user support while our engineers handle software, integrations, automation and application-level issues.
- Can we start with one specific problem?
Yes. Many ongoing relationships begin with one immediate technical need.
- What happens if a problem requires different technical expertise?
Your engagement is backed by Shinetech’s wider engineering team, so additional specialists can be involved when required.
- How is the work charged?
Work is generally delivered on a Time & Materials basis according to the engineering time required.
Discuss your current needs
Tell us what is happening, which systems are involved and what you need to achieve.
We’ll review the situation and suggest a practical next step.