AI Agent Development
AI Agents That Get Work Done
Build custom AI agents that understand your business, handle complex tasks, and take action using your data, tools and existing systems.
Discuss Your AI Agent Needs
What We Build
AI agents built foryour business tasks
We develop custom AI agents for customer service, sales, knowledge management and business operations, tailored to your workflows and requirements.
Discuss Your Use CaseCustomer service agents
Handle enquiries, retrieve product and order information, resolve routine requests and escalate complex issues to your team.
Sales & quoting agents
Qualify leads, retrieve relevant information, prepare quotes using your business rules and keep your CRM up to date.
Knowledge & research agents
Find, analyse and organise information from documents, databases and other sources to support employees and business decisions.
Operations & workflow agents
Process documents, coordinate multi-step tasks, update business records and involve people when approval or review is needed.
Our Engineering Capabilities
We build AI agents that connect,act and stay under your control
We engineer the integrations, task execution capabilities and controls needed to make AI agents work with your data, software and business processes.
Work across your business systems
Connect AI agents with your CRM, ERP, databases and other applications, so they can access information and use the tools they need.
Complete real business tasks
Build agents that use tools, follow business rules and carry out tasks, from updating records to coordinating multi-step workflows.
Keep you in control
Implement permissions, validation, approval steps and human escalation so important actions remain under your control.
AI Agent Case Study
Building an AI customer service agentfor complex product enquiries
Customer-service questions needed product details, compatibility rules, regional pricing and freight policy in the same answer.
An AI service agent connected that product and policy information so it could answer common enquiries and route complex requests to staff.
Key Capabilities
- Access product data and check compatibility rules
- Apply regional pricing and freight policies
- Handle customer enquiries using relevant business information
- Identify complex requests and automatically route them to staff for follow-up
Common product enquiries could use connected policy context, while complex requests still reached staff.
Why Shinetech
Experienced engineers behindyour AI agent
Experienced in-house engineers
Work directly with engineers who bring 5–10 years of software development experience to AI and system integration projects.
Built around your requirements
From standalone agents to solutions integrated with existing software, we develop around your business needs rather than a fixed product or platform.
One-week free trial
Start working with an experienced engineer and evaluate our approach before committing to ongoing development.
Continuous development & support
Keep improving your AI agent with ongoing engineering support for performance, reliability, integrations and new capabilities.
Let's Build Your Agent
Have a specific task, workflow orAI agent idea in mind?
Have a specific task, workflow or AI agent idea in mind?
Tell us what you want to achieve, what information or systems are involved, and where you need engineering support.