Connecting a Pharmaceutical R&D Centre to Overseas Headquarters Securely
A European pharmaceutical software provider established a Beijing R&D centre with site-to-site VPN, IPSec and GRE connectivity, procurement, hosting, HelpDesk, monitoring and backup support.
OpenSUSEIPSecGREVPNDell PowerEdge
AI-generated concept interface with illustrative data. Actual client system not shown.
infrastructure service
One-stop
server monitoring
Real-time
maintenance investment
Lower
The situation
A new R&D centre needed secure infrastructure and local support
A European software provider specialising in customised pharmaceutical-industry products planned to establish an R&D center in Beijing. It needed one partner for consulting, procurement, HelpDesk support, server hosting and long-term infrastructure maintenance.
The new Beijing operation required a complete infrastructure foundation aligned with rigorous European-headquarters requirements.
The client wanted one provider to coordinate hardware procurement, secure networking, hosting, local support and remote communication.
The environment needed dependable monitoring, backup and troubleshooting with both local response and international collaboration.
Recognise this situation?
Key Questions
Who can coordinate IT setup for a new overseas development centre?
One provider handled consulting, procurement, HelpDesk, hosting and infrastructure maintenance for the Beijing operation.
How can the branch share internal resources securely with headquarters?
Site-to-site VPN connectivity used IPSec and GRE between European headquarters and the Beijing branch.
Can local and remote support cover monitoring, backups and issues?
The service combined HelpDesk, server monitoring, log checks, troubleshooting, backups and on-site engineering when required.
The project approach
Coordinate infrastructure setup and long-term operations through one partner
The client specialised in customised pharmaceutical-industry software and needed the Beijing environment to meet rigorous headquarters requirements. The engagement started with requirements, cost and risk assessment and advice on the Chinese technology and procurement market, then continued into secure networking and operational support.
Designed and supported a complete IT infrastructure covering network architecture, secure site-to-site connectivity, procurement, hosting, HelpDesk, monitoring, backup and ongoing maintenance.
What we put in place
Assess, connect, host and maintain
Assessed requirements, cost and risk before implementation and advised the client on the Chinese technology and procurement market.
Designed secure connectivity using site-to-site VPN, IPSec and GRE between the European headquarters and Beijing branch.
Provided local and remote HelpDesk support, server hosting and on-site engineering when required.
Monitored servers, checked logs, troubleshot issues and maintained backups in line with the client’s internal process.
Key information
Technology and delivery context
Industry
Healthcare
Services
Custom Development · System Integration
Technologies and practices
OpenSUSE · IPSec · GRE · VPN · Dell PowerEdge
Business impact
Secure Collaboration · Cost Efficiency · Operational Support
The result
What changed for the client
Enabled secure sharing of internal resources between the European headquarters and Beijing branch.
Reduced the client’s overall investment in infrastructure maintenance and procurement.
Provided timely professional support for both the Beijing R&D center and overseas headquarters.
Setting up a development centre that must connect securely overseas?
Tell us where the teams are based, which internal resources they need to share, and what procurement, hosting and local support requirements the new centre has.
