How can a new partner demonstrate delivery quality?
The enhanced kiosk product had to reach the market on schedule after problems with the previous vendor.
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Case study · Finance & Insurance
Delivering nationwide cash-access and multifunction kiosks
A leading U.S. provider of electronic check cashing, cash advances and multifunction kiosks needed to expand existing terminals into user-friendly ATM, cash-advance and check-cashing products, replacing a vendor that had not met quality and delivery expectations.
- Client context
- A nationwide U.S. cash-access services provider
- development and QA team
- 10 people
- U.S. deployment
- Nationwide
- regression testing
- Automated
The situation
The business need and delivery constraints
The enhanced kiosk product had to reach the market on schedule after problems with the previous vendor.
Software needed to be tested against real kiosk hardware and multiple cash-access workflows.
Ongoing development required faster, repeatable regression testing and clear delivery visibility.
Key Questions
What did this project need to address?
How will the team learn the kiosk hardware?
Software needed to be tested against real kiosk hardware and multiple cash-access workflows.
How can regression checks be repeated?
Ongoing development required faster, repeatable regression testing and clear delivery visibility.
The solution
The approach taken in this engagement
Assigned a ten-person team to take ownership of feature development and QA, build a lighter kiosk platform and introduce automated regression testing.
How we worked
Engineering and collaboration in practice
01 · Delivery activity
Trial delivery
Proved product understanding and delivery quality during a free trial before the full engagement.
02 · Delivery activity
Hardware training
Trained team members onsite with the physical kiosk hardware.
03 · Delivery activity
Backlog and demonstrations
Managed requirements through a backlog, daily reports and product demonstrations.
04 · Delivery activity
Automated regression testing
Built an automated test framework for fast and repeatable regression testing.
Technology and delivery context
Technologies used in this project
WPFASP.NETAutomated TestingKiosk Hardware
The result
What changed for the client
Delivered capability
Deployed the enhanced cash-access kiosks throughout the United States.
Product outcome
Provided convenient ATM, cash-advance and check-cashing access to end users.
Continuing value
Expanded into next-version features and planning for a new point-of-sale product.
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